Privacy Policy
This Policy is intended for you (“you”), as a user of our online portal, websites, or mobile applications (collectively referred to as the “Portal”), to explain how Abdulla Al Rostamani Properties LLC (“AARP”, “we”, “us”, or “our”) collects, processes, uses, and discloses your personal information as a data controller when you contact us, use our services, or interact with our Portal.
This Policy may be updated from time to time at AARP’s discretion. Any revisions will be published on the Portal. By continuing to use the Portal after such changes, you accept the revised Policy. If you do not agree with this Policy, please refrain from using the Portal and visit us at our office to complete your requirements.
What This Policy Covers
We are committed to the highest standards of privacy and data protection. This Privacy Policy (“Policy”) explains:
- The types of personal information we collect
- How and why we collect and use your personal information
- When and why we may share your personal information with others
- How we protect the personal information we collect
- The rights and choices you have in relation to your personal information
This Policy applies to your use of our services (“Services”) through the Portal. Using our Services includes, but is not limited to:
- Enquiring about our portfolio of properties (“Properties”)
- Leasing Properties, making rent or service charge payments, and paying any penalties or fees related to Properties
- Renewing lease agreements and updating tenant information
- Receiving communications related to Properties such as circulars, maintenance notices, and service updates
- Uploading KYC documents such as passports, Emirates IDs, visas, and trade licences
- Changing or updating contact details
- Using any additional Service that may be added to the Portal in the future
Information We Collect
When you register or interact with our Portal, we may collect the following types of personal information:
- Personal details including name, postal and billing addresses, email address, contact number, date of birth, gender, and passport or ID details
- Account login details such as username and encrypted password
- Interests, preferences, and other information you voluntarily share with us
When you use the Portal, we may also collect technical and usage data, including:
- Information about your browsing behaviour on the Portal
- Details about the devices you use to access the Portal (make, model, operating system, browser type, IP address, and device identifiers)
- Information about your location when you choose to enable location-based features
We may also receive information about you from other sources, such as:
- Business partners, service providers, or government registries
- Marketing and information service providers
- Publicly available records
This helps us improve accuracy, verify identity, and enhance service and marketing relevance.
Why We Use Your Personal Information
We process your personal information to provide and improve our Services, including:
- Managing lease and property-related transactions
- Providing access to your account and processing online requests
- Responding to enquiries or complaints
- Sending property updates, payment reminders, or maintenance notifications
- Personalising communication and marketing based on your preferences (with your consent, where required)
- Conducting analytics to improve our Services and the performance of the Portal
- Preventing fraud or unauthorised access
- Complying with applicable laws and contractual obligations
If you choose not to provide personal information, you may still visit our Portal but may not be able to use certain Services or complete specific transactions.
Sharing Your Information
We may share your personal information in limited circumstances, including:
- With other entities within AARP where necessary to provide Services
- With trusted third-party service providers who assist us with payments, IT support, analytics, or communications
- With government authorities or regulators where required by law
- With external agencies or legal advisors for the protection of our rights or compliance with legal obligations
We do not sell or rent your personal information to third parties.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. While we strive to maintain secure systems, no online transmission or storage method can be guaranteed completely secure. You are responsible for maintaining the confidentiality of your login details and ensuring your devices are secure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. When information is no longer needed, it will be securely deleted or anonymised.
Your Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data where lawful and appropriate
- Withdraw consent to processing where consent was the basis for processing
- Object to processing carried out for direct marketing or legitimate interests
To exercise your rights, please contact us using the details below. We may request proof of identity before processing your request.
Cookies and Tracking Technologies
The Portal may use cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience. You can manage or disable cookies through your browser settings; however, some features of the Portal may not function properly if cookies are disabled.
Third-Party Links
The Portal may contain links to external websites operated by other organisations. These websites have their own privacy policies, and AARP is not responsible for their content or practices. We encourage you to review the terms and privacy policies of any external sites you visit.
International Transfers
Your personal information may be transferred or stored outside the United Arab Emirates where our service providers operate. In such cases, we ensure that appropriate safeguards are in place consistent with UAE data protection laws.
Children
The Portal is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.
Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:
Group Legal Department
The Maze Tower, Level 23
Sheikh Zayed Road, P.O. Box 29046
Dubai, United Arab Emirates
Tel: +971 4 428 7676
Email: info@alrostamanigroup.ae
Governing Law
This Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under or in connection with this Policy shall be subject to the jurisdiction of the competent courts in Dubai, United Arab Emirates.